Processing time is 2-3 weeks. We have selected style gowns that can be made quicker. if you need your gown ASAP please contact us- Rush orders are available in an additional fee.

All our dresses are Ready to Wear- which means that alterations are NOT included in the price. Please budget accordingly. We suggest booking an appointment with a reliable tailor, before your dress arrives, in case any small alterations are needed such as: matching the length to your shoes, sewing padded cups perfectly to your bust or shortening and changing straps.

If you change your mind about your individual order before we have begun the creation process, a refund may be issued, minus an administrative service fee of 10% of your total order.

If your dress arrives, but there is something that you are not satisfied with, please let us know up to three days after delivery, we are always happy to assist. After all, our passion is to make each one of our brides feel perfect.

If there is a problem with your dress, we will be glad to return your purchase for fixing/remaking.

Please note: A restocking fee of 20%, will be assessed on all purchases returned for a refund. Rush order fees are non-refundable.

The returned dress must be completely brand new, unworn and in perfect condition. It should be sent back to our studio up to 7 days after the delivery date, in the original packaging+ return tracking number.

Unfortunately, we will not accept refunds in the following situations:

  • On shipping costs.
  • If the dress is damaged due to wrong ironing/washing
  • If you contact us longer than 3 days after delivery.
  • If you do not return your dress upon the agreement of return.
  • If you have made alterations

All the terms above apply.

No, we do not make custom made Wedding Dresses.

If your measurements do not match those in the guide, we advise to always choose the larger size. If you are not sure what size to choose/ how to measure yourself, feel free to contact us we will be more than happy to assist you for the dress of your dreams.

You are more than welcome to contact us at: info@kalakala.online One of our Expert stylists will be glad to assist. Please do not hesitate to ask any question you may have.

You are always welcome to contact us at: info@kalakala.online for any question you may have.

Bust– Measure across the fullest part of your bust (not under), it is also recommended to take measurements with a lightly padded bra.

Waist– Find your narrowest part and measure that area.

If you feel that you cant measure yourself alone we recommend getting measured by a professional tailor.